Communication Skills Training
If communication isn’t clear, everything’s murky!
So much of the smooth running of an organisation, both internal and customer-facing, depends on clarity of communication.
These exciting comunication skills training sessions focus on all aspects of interaction with others, in both face-to-face and written forms.
Our training covers a wide range of relevant situations, with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication skills and develop positive relationships.
“Having always thought I was a good communicator, I was surprised to find how many different interpretations and perceptions there were, just within our own department.”
“The last 90 minutes has given me an easy model to help understand why I find some people difficult and what I now need to do to communicate better with them.”
Our 90 minute communication skills training sessions
Assertiveness – 1 Learn how to apply the techniques of assertive behaviour
- The behaviour triangle
- The 3 golden rules
- Rights and assertiveness
- Levels of assertion
- Handling difficult situations and people
Assertiveness – 2
Learn how to apply more techniques for personal assertiveness
- Negotiating assertively
- Saying ‘No’ and persistent requesters
- Giving and receiving criticism
- Handling aggression & non-assertion in others
- Skills practice
Body Language
Learn how to read the key non-verbal signals in other people
- Actions speak louder than words?
- Benefits of developing self-awareness
- Recognising key signals and clusters
- A quick word of warning!
- Practical exercises
Building Positive Relationships
Learn how to flex communication to enhance relationships with others
- The communication-style model
- Identifying your own style preferences
- Style strengths and limitations
- Recognising opportunities for conflict
- Flexing style to enhance communication
Communication Skills
Learn how to communicate effectively face-face with others
- The communication process
- Identifying common problems
- Principles for effective communication
- Key face-to-face communication skills
- Skills practice
Dealing with ‘Difficult’ People
Learn how to positively handle those difficult people in your life
- Why do we find some people ‘difficult’?
- The impact of our beliefs
- The OK Corral
- The 7 classic difficult types
- L.E.A.P.S. model for responding effectively
Diversity Awareness
Learn how to recognise and embrace the value of diversity at work
- What is diversity and equality?
- The same difference
- The 6 strands of equality
- Prejudice, stereotyping, discrimination
- Practical activities
Facilitation Skills
Learn how to confidently facilitate a group discussion
- The role of facilitator?
- Facilitation – essential do’s and don’ts
- The 4P’s and facilitation process
- Dealing with awkward situations
- Skills practice
Feedback
Learn how to deliver effective performance feedback
- The 4 types of feedback
- Activity: the feedback loop
- Hallmarks of good and poor feedback
- Model for constructive feedback
- Skills practice
Handling Conflict
Learn how to recognise and handle conflict with others
- Conflict and you
- The 5 main sources
- The impact of values and ‘triggers’
- 5 options for responding to conflict
- Useful tools and techniques
Influencing
Learn how to develop your personal influence with others
- What influences you?
- Influence activity
- Power and influence
- The 4C styles of influence
- Actions: your circles of influence
Interpersonal Skills
Learn how to apply the most powerful communication skills
- VAK – how we communicate
- Quick ways to sharpen up rapport
- The 5 levels of listening
- Questioning technique
- Skills practice
Negotiation – 1
Learn how to negotiate effective outcomes with others
- Everything is negotiable?
- The negotiation arena
- Negotiation exercise
- Your negotiator profile
- Tactics – the games people play
Negotiation – 2
Learn how to apply more principles for effective negotiation
- The 4 phases in the negotiation process
- Exploring the 4 phases
- Creating the right environment
- Reading the signals
- Practical exercises
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Networking Learn how to be a professional networker at business events
- Networking – it’s not just what you know
- Meeting, greeting and approaching
- Making a powerful introduction
- Networking etiquette and tips
- Skills practice
Powerful Persuasion
Learn how to become more persuasive with others
- Influence or persuasion?
- How does persuasion work?
- Persuasive communication
- Techniques to enhance persuasion
- Skills practice
Team Briefing
Learn how to develop and deliver great team briefing sessions
- The need for effective team briefing
- The 4P’s – team brief content
- Structure of the briefing session
- Encouraging feedback and involvement
- Practice applying the skills
Developing a Presentation
Learn how to create engaging and effective presentations
- The 5W’s of preparation
- Developing presentation content
- Structuring your presentation
- Timings and visual aids
- Practical application
Presentation Delivery Skills
Learn how to confidently deliver a presentation with impact
- Effective presenter checklist
- Practical sessions – presentation delivery
- Individual feedback
- Presentation delivery techniques
- Personal action planning
Advanced Presentation Skills
Learn how to refine your presentation technique and build credibility
- Effective presenter checklist
- Practical sessions – presentation delivery
- Individual feedback
- Building your credibility
- Facilitating a Q & A session
Written Communications
Effective Email
Learn how to make email work for you
- Do you need help with your email?
- Creating electronic rapport
- Subject lines, openings and closings
- Communicating clearly and concisely
- Netiquette
Writing Agendas & Minutes
Learn how to produce effective and professional documents
- Listening and summarising
- Note taking techniques
- Characteristics and types of minutes
- Writing a meaningful agenda
- Your role – before, during and after meetings
Writing for Results
Learn how to write documents that get the results you want
- Image and transactional analysis
- What is the aim of your document?
- Structuring your ideas
- Writing powerful subject lines for emails
- Using positive language
Writing Great Reports
Learn how to write persuasive and effective reports
- Buying groups – who to influence?
- Getting started quickly and painlessly
- Additions that make the difference
- Structures to influence and persuade
- Layout tips to help your reader
Writing Persuasively
Learn how to create written communications that convince, compel and sell
- Your writing – why, who and what?
- The A.I.D.A. four-step structure
- Involving your reader’s senses
- Applying classic sales techniques to your writing
- Punchy writing tips
Writing a Professional CV
Learn how to produce a powerful career resume that gets noticed
- The real purpose of your CV?
- Through the reader’s eyes – top things to avoid
- Professional CV – content, layout and structure
- Selecting powerful words and phrases
- Getting started
Writing Readable Documents
Learn how to make your documents easy to read and understand
- Necessary, specific and active words
- Sentence length
- Bullet points and parallelism
- Paragraphs and headings
- Bringing facts and figures alive
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