Management & Leadership
Taking leadership performance and potential to the next level.
The measure of a great manager is not what happens when they are there, but what goes on when they’re not. It’s about how well they create the conditions for their people to succeed.
Our fast-moving, highly effective training is designed to cut swiftly to the core of a topic, ideal for those currently in a management or supervisory role, or those headed in that direction.
Different approaches to management and leadership in a range of key situations are covered, all underpinned with powerful techniques to inspire, engage and transform personal and team performance.
“I now realise I was too busy ‘managing’ rather than leading the team. I’ve gained some superb practical ideas here on how to get better results with and through my people.”
“This training has given me the confidence to stop and take time to think about things, whereas before I had a tendency to rush in and regret things later.”
Our 90 minute training sessions
Appraisal Skills Learn how to run a motivational performance review meeting
- The performance appraisal cycle
- Common problems and solutions
- Structuring the review session
- Key appraisal and review skills
- Skills practice
Building Your Team
Learn how to apply the secrets of building a high-performing team
- So what makes a great team?
- P.E.R.F.O.R.M. – characteristics in all top teams
- Impact of team dynamics
- Team roles and the teamwork cycle
- The 7C’s for all team leaders
Challenging Conversations
Learn how to confidently tackle those discussions that you dread
- Features of challenging conversations
- The 6 coping strategies
- Closed v open approaches?
- Climb down your ladder!
- Applying techniques to your own situations
Coaching
Learn how to sharpen and structure your on-job coaching skills
- Coaching: what, why, how, when and who?
- Spotting coaching opportunities
- The coaching process
- Key coaching skills
- Skills practice
Delegation
Learn how to develop your delegation skills and technique
- Self-assessment: how am I doing?
- Delegation – benefits and pitfalls
- The 5 key steps
- The 4 levels of delegation
- Opportunities – what to delegate?
Developing Management Style
Learn how to extend your approach to managing others
- What’s it like being managed by you?
- Your task-people orientation
- Identifying your management style
- Recognising when to use different styles
- M.B.W.A. – managing by walking around
Developing Your People
Learn how to build a structured plan for developing your team
- Manager as developer: how do you rate?
- Identifying development needs
- Recognising development solutions
- Creating a structured plan
- Monitoring and reviewing progress
Emotional Intelligence
Learn how to recognise and manage emotions in yourself and others
- Self-analysis: your E.I. profile
- What is emotional intelligence?
- The emotionally intelligent leader
- 5 steps to develop emotional intelligence
- How to apply E.I. to any situation
How Effective is Your Team?
Learn how to enhance the performance of your team
- Team effectiveness profile (pre-work activity)
- The 4 critical areas for all teams
- How we’re doing – strengths and limitations?
- Overcoming team blockages
- Agreeing practical team actions
Introduction to Management
Learn how to be an effective manager from day one
- What managers (are supposed) to do
- Action centred leadership
- Typical mistakes of new managers
- Stepping up – 3 top skills for success
- Identifying personal actions
Leadership
Learn how to develop and adapt your leadership style
- Personal experiences
- Manager or leader?
- What’s my style?
- Payoffs and penalties
- Developing leadership flexibility
Leading a Remote Team
Learn how to effectively manage a dispersed team
- The challenges of managing remotely?
- Qualities of successful remote managers
- Building trust and teamwork
- Communication and technology
- Troubleshooting – case study
Managing Absence
Learn how to achieve and maintain positive attendance at work
- The impact on productivity?
- Holding a return to work interview
- Sensitively uncovering reasons for absence
- Spotting the early warning signs
- Skills practice
Managing Change
Learn how to plan and manage change successfully
- Change and the key business drivers
- Case study – managing change
- The 3 responses to change
- The change-reaction curve
- Do’s and don’ts of managing change
Managing Meetings
Learn how to hold effective and productive meetings
- The meetings you’re involved in?
- Experiences of meetings
- The true cost of a meeting?
- Common meeting nightmares
- A.P.P.L.E. – planning effective meetings
Managing People
Learn how to effectively manage the different people in your team
- Key challenges in managing people?
- Performance and potential
- The stars, steadies, supporters and slackers
- How to get the best from your people
- Applying principles to your own team
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Managing Performance Learn how to achieve results and deal with under-performance
- Performance – what good looks like?
- The skill-will matrix
- 4 reasons for under-performance
- How to raise the performance issue
- The ‘set-up-to-fail’ syndrome
Managing Projects
Learn how to plan and deliver successful projects
- The role of project manager
- Project phases and planning
- Project management tools
- Avoiding the common problems
- Case study – applying the skills
Managing Risk
Learn how to assess risk and make effective decisions
- Understanding risk taking
- Phase 1: exploring risks and alternatives
- Phase 2: planning and preparation
- Phase 3: implementing the decision
- Skills practice – case studies
Mentoring
Learn how to develop your mentoring skills and technique
- Mentoring – what and why?
- Essential mentor skills and qualities
- The 5C structured mentoring session
- Agreeing a mentor-mentee charter
- Skills practice
Monkey Management
Learn how to spot the ‘monkeys’ and expand your discretionary time
- Your management style and monkeys
- What is a ‘monkey’?
- Where your management time goes
- The 4 rules of monkey management
- Monkey spotting – becoming savvy
Motivating Others
Learn how to create the conditions for your people to succeed
- The last 10 days – motivation and you
- Your motivation formula?
- Key motivators at work
- 6 principles for motivating others
- Applying the principles to your team
One Minute Management®
Learn how to use the 3 ‘secrets’ for becoming a One Minute Manager
- One minute thought starters…
- Effective goal setting
- Catching people doing things right!
- Dealing with poor performance
- The ABC’s of management
Planning and Organising
Learn how to develop and implement effective plans
- Planning – measure twice, cut once!
- Key stages in effective planning
- Useful planning tools and techniques
- Monitoring and contingency planning
- Planning exercise
Running Effective 1-1 Reviews
Learn how to deliver productive informal review sessions
- The benefits of ongoing 1-1 reviews
- Common manager mistakes
- The 3-step review structure
- Key reviewer skills
- Case studies – applying the skills
Selection Interviewing
Learn how to conduct professional interviews and select the right person
- The cost of getting it wrong?
- Ready – getting yourself prepared
- Set – structuring the interview
- Go – leading the discussion
- Assessing candidate performance
Setting Goals & Objectives
Learn how to identify and create powerful goals and objectives
- Goal setting – benefits and myths
- Goals v objectives?
- Writing powerful objectives
- Applying techniques to your own team
- Manager’s role – support and challenge
Strategic Thinking
Learn how to apply the key principles for strategic thinking
- Strategy – what and why?
- Stripping away the smoke and mirrors
- Key stages in strategic planning
- Strategic tools and techniques
- Skills practice – case study
The Engaging Manager
Learn how to apply the key drivers and actively engage your people
- Engagement – what and why?
- The 3 levels of engagement
- Rules of engagement for managers
- The 8C’s – the employee’s perspective
- Identifying practical actions
The Organised Manager
Learn how to become a more focused, organised and productive manager
- The demands on your management time
- Assessment – how organised are you?
- 4 types of manager: focus/energy matrix
- Strengthening your current approach
- Techniques for success
90 Minute Teambuild
Learn how to refocus and re-energise an established work team
- Team matrix – our qualities (pre-work activity)
- Team activities – how we work together?
- Traffic lights – good, okay, not so good?
- Feedback and review
- Next steps – team action plan
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