Creativedge Training & Development Ltd
Power House
Harrison Close
Milton Keynes
Buckinghamshire
MK5 8PA

Tel: +44 (0) 1908 232725
Email: info@creativedgetraining.co.uk

Communication Skills Training Courses

Asking For What You Want
Asking For What You Want

Learn how to apply the skill of asking the right questions to get what you want

  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Assertiveness – 1
Assertiveness – 1

Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Assertiveness – 2
Assertiveness – 2

Learn how to apply more techniques for personal assertiveness.

  • Negotiating assertively
  • Saying ‘No’ and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Body Language
Body Language

Learn how to read the key non-verbal signals in other people.

  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Building Positive Relationships
Building Positive Relationships

Learn how to flex communication to enhance relationships with others.

  • The communication-style model
  • Identifying your own style preferences
  • Style strengths and limitations
  • Recognising opportunities for conflict
  • Flexing style to enhance communication

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Communication Skills
Communication Skills

Learn how to communicate effectively face-face with others.

  • The communication process
  • Identifying common problems
  • Principles for effective communication
  • Key face-to-face communication skills
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Controlling Conversations
Controlling Conversations

Learn how to take control of conversations using the key principles of transactional analysis …

  • Taking a different approach
  • Recognising ego states
  • Understanding transactions
  • Tips for switching to ‘adult’ mode
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Dealing With ‘Difficult’ People
Dealing With ‘Difficult’ People

Learn how to positively handle those difficult people in your life.

  • Why do we find some people ‘difficult’?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Diversity Awareness
Diversity Awareness

Learn how to recognise and embrace the value of diversity at work.

  • What is diversity and equality?
  • The same difference
  • The 6 strands of equality
  • Prejudice, stereotyping, discrimination
  • Practical activities

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Facilitation Skills (2 hours)
Facilitation Skills (2 hours)

Learn how to confidently facilitate a group discussion.

  • The role of facilitator?
  • Facilitation – essential do’s and don’ts
  • The 4P’s and facilitation process
  • Dealing with awkward situations
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Feedback
Feedback

Learn how to deliver effective performance feedback.

  • The 4 types of feedback
  • Activity: the feedback loop
  • Hallmarks of good and poor feedback
  • Model for constructive feedback
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Handling Conflict
Handling Conflict

Learn how to recognise and handle conflict with others.

  • Conflict and you
  • The 5 main sources
  • The impact of values and ‘triggers’
  • 5 options for responding to conflict
  • Useful tools and techniques

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Handling Internal Politics
Handling Internal Politics

Learn how to successfully navigate the minefield of office politics.

  • Understanding ‘politics’ in organisations
  • Political animals
  • Underlying motives
  • Beliefs and behaviour
  • Playing the game… but with your rules

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Influencing
Influencing

Learn how to develop your personal influence with others.

  • What influences you?
  • Influence activity
  • Power and influence
  • The 4C styles of influence
  • Actions: your circles of influence

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Interpersonal Skills
Interpersonal Skills

Learn how to apply the most powerful communication skills.

  • VAK – how we communicate
  • Quick ways to sharpen up rapport
  • The 5 levels of listening
  • Questioning technique
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Introduction to NLP
Introduction to NLP

Learn how to apply the principles of NLP to enhance your personal success.

  • The what, when, where and why of NLP
  • The human communication model
  • Assess your own preference system
  • Setting powerful personal goals
  • Apply principles to your own relationships

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Negotiation – 1
Negotiation – 1

Learn how to negotiate effective outcomes with others.

  • Everything is negotiable?
  • The negotiation arena
  • Negotiation exercise
  • Your negotiator profile
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Negotiation – 2
Negotiation – 2

Learn how to apply more principles for effective negotiation.

  • The 4 phases in the negotiation process
  • Exploring the 4 phases
  • Creating the right environment
  • Reading the signals
  • Tactics – the games people play

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Networking
Networking

Learn how to be a professional networker at business events.

  • Networking – it’s not just what you know
  • Meeting, greeting and approaching
  • Making a powerful introduction
  • Networking etiquette and tips
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Powerful Persuasion
Powerful Persuasion

Learn how to become more persuasive with others.

  • Influence or persuasion?
  • How does persuasion work?
  • Persuasive communication
  • Techniques to enhance persuasion
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Power-Up Your Communication
Power-Up Your Communication

Learn how to strengthen your skills as a communicator and get heard…

  • Communicating with more power
  • Exploring the 4 dominant Social Styles
  • The 6 rules of a power phrase
  • Identifying poison phrases
  • Practical exercises

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Stay Safe (look out for safety)
Stay Safe (look out for safety)

Learn how to engage in safety conversations…

  • Why care about the safety of others?
  • Make a difference – be accountable
  • Your power and influence
  • How to positively raise a concern
  • Skills Practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Team Briefing
Team Briefing

Learn how to develop and deliver great team briefing sessions.

  • The need for effective team briefing
  • The 4P’s – team brief content
  • Structure of the briefing session
  • Encouraging feedback and involvement
  • Practice applying the skills

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Thinking On The Spot
Thinking On The Spot

Learn how to think on your feet and respond to questions with confidence, clarity and credibility…

  • Quick thinking on the spot – why and when?
  • Responding to difficult questions
  • The 4 steps to giving a positive response
  • Top tactics for structuring your answers
  • Skills practice

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Developing a Presentation
Developing a Presentation

Learn how to create engaging and effective presentations.

  • The 5W’s of preparation
  • Developing presentation content
  • Structuring your presentation
  • Timings and visual aids
  • Practical application

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Presentation Delivery Skills
Presentation Delivery Skills

Learn how to confidently deliver a presentation with impact.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Presentation delivery techniques
  • Personal action planning

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.
Presentations – Advanced (2 hours)
Presentations – Advanced (2 hours)

Learn how to refine your presentation technique and build credibility.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Building your credibility
  • Facilitating a Q & A session

Delivery options available:


Classroom Our 90 Minute Toolkit sessions delivered in a classroom for up to 20 people by one of our engaging trainers.

Virtual Our 90 Minute Toolkit sessions delivered live online in a Virtual classroom environment.

Licensing We can provide a license to purchase our 90 minute toolkit session materials to deliver in-house.

Toolkit Plus Our 180 Minute Toolkit Plus sessions delivered in a classroom for up to 20 people for an in-depth, interactive learning experience.

Written Communication

Effective Email
Effective Email

Learn how to make email work for you.

  • Do you need help with your email?
  • Creating electronic rapport
  • Subject lines, openings and closings
  • Communicating clearly and concisely
  • Netiquette

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing Agendas & Minutes
Writing Agendas & Minutes

Learn how to produce effective and professional documents.

  • Listening and summarising
  • Note taking techniques
  • Characteristics and types of minutes
  • Writing a meaningful agenda
  • Your role – before, during and after meetings

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing for Results
Writing for Results

Learn how to write documents that get the results you want.

  • Image and transactional analysis
  • What is the aim of your document?
  • Structuring your ideas
  • Writing powerful subject lines for emails
  • Using positive language

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing Great Reports
Writing Great Reports

Learn how to write persuasive and effective reports.

  • Buying groups – who to influence?
  • Getting started quickly and painlessly
  • Additions that make the difference
  • Structures to influence and persuade
  • Layout tips to help your reader

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing Persuasively
Writing Persuasively

Learn how to create written communications that convince, compel and sell.

  • Your writing – why, who and what?
  • The A.I.D.A. four-step structure
  • Involving your reader’s senses
  • Applying classic sales techniques to your writing
  • Punchy writing tips

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Essential Business Grammar
Essential Business Grammar

Learn how to spot and correct common grammar mistakes…

  • Parts of speech – the terms you need to know
  • Active and passive verbs
  • How to construct sentences for clarity and impact
  • The most common grammar mistakes and how to fix them
  • Using Word® tools to check your work

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Essential Business Punctuation
Essential Business Punctuation

Learn how to spot and correct common punctuation mistakes…

  • Why punctuation matters
  • Commas, colons, dashes and hyphens explained
  • The dreaded apostrophe
  • Capital letters, lists and other style points
  • Common punctuation errors and how to fix them

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing A Professional CV
Writing A Professional CV

Learn how to produce a powerful career resume that gets noticed.

  • The real purpose of your CV?
  • Through the reader’s eyes – top things to avoid
  • Professional CV – content, layout and structure
  • Selecting powerful words and phrases
  • Getting started

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience
Writing Readable Documents
Writing Readable Documents

Learn how to make your documents easy to read and understand.

  • Necessary, specific and active words
  • Sentence length
  • Bullet points and parallelism
  • Paragraphs and headings
  • Bringing facts and figures alive

Delivery options available:


Classroom Delivered face to face via one of our trainers

Virtual Delivered Live online via one of our trainers

Licensing Purchase the materials to deliver in-house

Toolkit Plus 180 Minute courses for a deeper experience

Learning Guides

Participants receive a high-quality and comprehensive learning guide to support and reinforce each 90 minute course.

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