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Soft Skills Become Top L&D Priority
Soft Skills Become Top L&D Priority
Soft skills development has overtaken leadership training to become the top priority for organisational learning in the coming year, according to a new study by Video Arts.
The study of 292 learning and development professionals suggests that 63% of L&D professionals would be focusing on developing the ‘soft skills’ of employees in the next 12 months. Soft skills relate to a person’s ability to interact effectively with others.
Leadership training, which had been ranked as a top priority since 2009, came in second place.
Other key focus areas are customer service training, professional skills development and compliance training.
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