Communication Skills Training Courses

Learn how to make email work for you.

• Do you need help with your email?
• Creating electronic rapport
• Subject lines, openings and closings
• Communicating clearly and concisely
• Netiquette

Learn how to produce effective and professional documents.

• Listening and summarising
• Note taking techniques
• Characteristics and types of minutes
• Writing a meaningful agenda
• Your role – before, during and after meetings

Learn how to write documents that get the results you want.

• Image and transactional analysis
• What is the aim of your document?
• Structuring your ideas
• Writing powerful subject lines for emails
• Using positive language

Learn how to write persuasive and effective reports.

• Buying groups – who to influence?
• Getting started quickly and painlessly
• Additions that make the difference
• Structures to influence and persuade
• Layout tips to help your reader

Learn how to create written communications that convince, compel and sell.

• Your writing – why, who and what?
• The A.I.D.A. four-step structure
• Involving your reader’s senses
• Applying classic sales techniques to your writing
• Punchy writing tips

Learn how to spot and correct common grammar mistakes…

• Parts of speech – the terms you need to know
• Active and passive verbs
• How to construct sentences for clarity and impact
• The most common grammar mistakes and how to fix them
• Using Word® tools to check your work

Learn how to spot and correct common punctuation mistakes…

• Why punctuation matters
• Commas, colons, dashes and hyphens explained
• The dreaded apostrophe
• Capital letters, lists and other style points
• Common punctuation errors and how to fix them

Learn how to produce a powerful career resume that gets noticed.

• The real purpose of your CV?
• Through the reader’s eyes – top things to avoid
• Professional CV – content, layout and structure
• Selecting powerful words and phrases
• Getting started

Learn how to make your documents easy to read and understand.

• Necessary, specific and active words
• Sentence length
• Bullet points and parallelism
• Paragraphs and headings
• Bringing facts and figures alive

Learn how to apply the skill of asking the right questions to get what you want

• Achieving more: questions are the answer!
• The key secrets in asking for what you want
• Magic rules of using questions to influence
• Putting it into action
• Practical exercises

Learn how to apply the techniques of assertive behaviour.

• The behaviour triangle
• The 3 golden rules
• Rights and assertiveness
• Levels of assertion
• Handling difficult situations and people

Learn how to apply more techniques for personal assertiveness.

• Negotiating assertively
• Saying ‘No’ and persistent requesters
• Giving and receiving criticism
• Handling aggression & non-assertion in others
• Skills practice

Learn how to read the key non-verbal signals in other people.

• Actions speak louder than words?
• Benefits of developing self-awareness
• Recognising key signals and clusters
• A quick word of warning!
• Practical exercises

Learn how to flex communication to enhance relationships with others.

• The communication-style model
• Identifying your own style preferences
• Style strengths and limitations
• Recognising opportunities for conflict
• Flexing style to enhance communication

Learn how to communicate effectively face-face with others.

• The communication process
• Identifying common problems
• Principles for effective communication
• Key face-to-face communication skills
• Skills practice

Learn how to take control of conversations using the key principles of transactional analysis …

• Taking a different approach
• Recognising ego states
• Understanding transactions
• Tips for switching to ‘adult’ mode
• Skills practice

Learn how to positively handle those difficult people in your life.

• Why do we find some people ‘difficult’?
• The impact of our beliefs
• The OK Corral
• The 7 classic difficult types
• L.E.A.P.S. model for responding effectively

Learn how to create engaging and effective presentations.

• The 5W’s of preparation
• Developing presentation content
• Structuring your presentation
• Timings and visual aids
• Practical application

Learn how to recognise and embrace diversity and inclusion at work…

• The difference between diversity and inclusion and the interdependence between the two.
• Awareness of the benefits diversity and inclusion can bring to individuals, teams and organisations
• Create an environment where there is mutual respect and tolerance for others
• Equality – 9 recognised strands
• Unconscious bias – challenging perceptions and mindsets
• Practical, experiential activities

Learn how to confidently facilitate a group discussion.

• The role of facilitator?
• Facilitation – essential do’s and don’ts
• The 4P’s and facilitation process
• Dealing with awkward situations
• Skills practice

Learn how to deliver effective performance feedback.

• The 4 types of feedback
• Activity: the feedback loop
• Hallmarks of good and poor feedback
• Model for constructive feedback
• Skills practice

Learn how to successfully navigate the minefield of office politics.

• Understanding ‘politics’ in organisations
• Political animals
• Underlying motives
• Beliefs and behaviour
• Playing the game… but with your rules

Learn how to develop your personal influence with others.

• What influences you?
• Influence activity
• Power and influence
• The 4C styles of influence
• Actions: your circles of influence

Learn how to apply the most powerful communication skills.

• VAK – how we communicate
• Quick ways to sharpen up rapport
• The 5 levels of listening
• Questioning technique
• Skills practice

Learn how to apply the principles of NLP to enhance your personal success.

• The what, when, where and why of NLP
• The human communication model
• Assess your own preference system
• Setting powerful personal goals
• Apply principles to your own relationships

Learn how to negotiate effective outcomes with others.

• Everything is negotiable?
• The negotiation arena
• Negotiation exercise
• Your negotiator profile
• Skills practice

Learn how to apply more principles for effective negotiation.

• The 4 phases in the negotiation process
• Exploring the 4 phases
• Creating the right environment
• Reading the signals
• Tactics – the games people play

Learn how to be a professional networker at business events.

• Networking – it’s not just what you know
• Meeting, greeting and approaching
• Making a powerful introduction
• Networking etiquette and tips
• Skills practice

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

The development and maintenance of mutually valuable relationships. It is a way of meeting people and sharing ideas in order to make solid connections with others.

Networking online has its challenges. The internet is vast and finding the right people to connect with can be hard enough. Creating meaningful connections can be even harder because we lose the casual chat and subtle cues of non-verbal communication that help us to bond with others.

The internet is boundless and full of content designed to grab our attention, making it easy to get ‘lost’. Having some goals in mind makes networking online much easier and saves us from disappearing down an internet ‘rabbit hole’.

Learn how to develop the skills to network effectively online…

• Identify your goals and network online with purpose
• Find ‘your crowd’ and establish the right networks for you
• Make meaningful online connections
• Make a positive impression online
• Explore some easy, proactive ways of raising your profile online

Learn how to strengthen your skills as a communicator and get heard…

• Communicating with more power
• Exploring the 4 dominant Social Styles
• The 6 rules of a power phrase
• Identifying poison phrases
• Practical exercises

Learn how to become more persuasive with others.

• Influence or persuasion?
• How does persuasion work?
• Persuasive communication
• Techniques to enhance persuasion
• Skills practice

Learn how to confidently deliver a presentation with impact.

• Effective presenter checklist
• Practical sessions – presentation delivery
• Individual feedback
• Presentation delivery techniques
• Personal action planning

Learn how to refine your presentation technique and build credibility.

• Effective presenter checklist
• Practical sessions – presentation delivery
• Individual feedback
• Building your credibility
• Facilitating a Q & A session

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

Everybody knows that communication within a business is the key to success. Whether you’re hosting a meeting, going through sales reports, emailing or on the phone to clients or reporting the status of a project to your boss, communication is at the forefront of everything that you’ll do.

However, things get a lot more difficult if you hire employees that work around the world, also known as remote employees. Even with the presence of advanced communication technology, such as instant messaging services and video conferencing platforms, it’s vital that you master the art of communicating with these workers so that your business can succeed.

Learn how to . . .

• Set communication protocols and guidelines
• Essential email and telephone communication skills and awareness
• How to create and follow a clear workflow
• Maintaining engagement and focus
• Collaborating across the internal networks effectively
• Utilisation of media tools to maintain presence

Learn how to engage in safety conversations…

• Why care about the safety of others?
• Make a difference – be accountable
• Your power and influence
• How to positively raise a concern
• Skills Practice

Learn how to develop and deliver great team briefing sessions.

• The need for effective team briefing
• The 4P’s – team brief content
• Structure of the briefing session
• Encouraging feedback and involvement
• Practice applying the skills

Learn how to think on your feet and respond to questions with confidence, clarity and credibility…

• Quick thinking on the spot – why and when?
• Responding to difficult questions
• The 4 steps to giving a positive response
• Top tactics for structuring your answers
• Skills practice

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

As so many businesses now have vast numbers of their workforce remote working, increasingly global and cross-functional, silos need breaking down, connectivity needs increasing, and collaboration should be seen as a key to organisational success.

Everybody knows that communication within a business is the key to success. Whether you’re hosting a meeting, going through sales reports, emailing or on the phone to clients or reporting the status of a project to your boss, communication is at the forefront of everything that you’ll do.

Working together is a key element of business today and more and more people are being asked to collaborate. This isn’t only happening within teams, but also with other departments, outside suppliers, unions and even other organisations.

Effective collaboration allows participants to learn from one another and work toward a deeper understanding of important issues and constraints. Problem-solving power is shared in a collaborative process, and this often translates into a sense of shared responsibility for the issue/s.

Things get a lot more difficult if you have remote employees. Even with the presence of advanced communication technology, such as instant messaging services and video conferencing platforms, it’s vital that you master the art of virtual collaboration so that your business can thrive.

Learn how to solve problems by focusing on shared values to achieve a common goal…

• What is collaboration (in the virtual world)?
• Virtual collaboration and Teamwork
• Benefits of virtual collaboration
• Barriers to virtual collaboration
• Essential virtual communication skills and awareness
• Virtual collaboration skills to develop