Management & Leadership Training Courses

Learn how to refocus and re-energise an established work team.

• Team matrix – our qualities (pre-work activity)
• Team activities – how we work together?
• Traffic lights – good, okay, not so good?
• Feedback and review
• Next steps – team action plan

Learn how to develop and adapt your agile leadership style…

• What is agile leadership
• The 9 principles
• Leadership style
• Beneficial agile leadership
• Skills practice

Learn how to run a motivational performance review meeting.

• The performance appraisal cycle
• Common problems and solutions
• Structuring the review session
• Key appraisal and review skills
• Skills practice

Learn how to identify your key strengths and limitations as a manager.

• Self-assessment activity
• 10 key skills of the effective manager
• Charting your P.O.I. attributes
• Your effective manager profile
• Personal development planning

Learn how to recognise and unlock the benefits of being an authentic leader.

• What is an authentic leader?
• Benefits of authentic leadership
• Being a R.E.A.L. leader
• Developing your authenticity
• Identifying personal actions

Learn how to apply the secrets of building a high-performing team.

• So what makes a great team?
• P.E.R.F.O.R.M. – characteristics in all top teams
• Impact of team dynamics
• Team roles and the teamwork cycle
• The 7C’s for all team leaders

Learn how to confidently tackle those discussions that you dread.

• Features of challenging conversations
• The 6 coping strategies
• Closed v open approaches?
• Climb down your ladder!
• Applying techniques to your own situations

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

In a business context coaching means improving performance at work, by turning things people do into learning situations, in a planned way with guidance and feedback.
Coaching aims to enhance the performance and learning ability of others. It involves providing feedback, but it also uses many other techniques such as motivation, effective questioning and
consciously matching your own style to the learner’s confidence and competence to undertake a particular task.

Managers can achieve better results by developing and practising coaching skills and therefore making more effective use of human resources.

Learn how to sharpen and structure your on-job coaching skills…

• Reflect on the what, why, how, when and who’s of coaching
• Consider opportunities for on-job coaching
• Explore the importance of effective questioning skills
• Introduce a structured model for coaching
• Practice applying the key skills involved

Learn how to apply techniques to enhance your coaching skills…

• Describe the benefits of coaching across cultures
• Identify potential cultural clashes that make coaching difficult
• Explain the role cultural expectations play in successful coaching
• Diagnose where coaching is not working
• Adapt your coaching style to get the best out of any coachee

Learn how to develop your delegation skills and technique.

• Self-assessment: how am I doing?
• Delegation – benefits and pitfalls
• The 5 key steps
• The 4 levels of delegation
• Opportunities – what to delegate?

Learn how to extend your approach to managing others.

• What’s it like being managed by you?
• Your task-people orientation
• Identifying your management style
• Recognising when to use different styles
• M.B.W.A. – managing by walking around

Learn how trust affects engagement, innovation and performance…

• What trust affects
• Building trust
• What erodes trust
• Your trust worthiness
• Rebuilding trust

Learn how to build a structured plan for developing your team.

• Manager as developer: how do you rate?
• Identifying development needs
• Recognising development solutions
• Creating a structured plan
• Monitoring and reviewing progress

Learn how to recognise and manage emotions in yourself and others.

• Self-analysis: your E.I. profile
• What is emotional intelligence?
• The emotionally intelligent leader
• 5 steps to develop emotional intelligence
• How to apply E.I. to any situation

Learn how to enhance the performance of your team.

• Team effectiveness profile (pre-work activity)
• The 4 critical areas for all teams
• How we’re doing – strengths and limitations?
• Overcoming team blockages
• Agreeing practical team actions

Learn how to be an effective manager from day one.

• What managers (are supposed) to do
• Action centred leadership
• Common mistakes of new managers
• The importance of being ‘authentic’
• Identifying personal actions

Learn how to develop and adapt your leadership style.

• Personal experiences
• Manager or leader?
• What’s my style?
• Payoffs and penalties
• Developing leadership flexibility

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

For many years now there has been strong growth in the percentage of employees who work remotely located from part or all of their team. Many employees are seeking new possibilities to work more locally (often from home) to achieve an improved work/life balance.

But there is also research indicating that despite the obvious challenges, remotely-located employees are sometimes more engaged than employees working in office-based teams.

Working the majority of your time in a different location to the rest of (or most of) your team can leave you feeling isolated. With that isolation, it’s easy to lose a sense of belonging and become demotivated.

Learn how to effectively manage a dispersed team…

• Review the challenges faced in managing from a distance
• Explore the actions of the effective remote manager
• Identify the key responsibilities and qualities involved
• Consider team communication and the use of technology
• Recognise the importance of building trust and team identity

Learn how to win over the next generation of leaders…

• The multi-generational workforce
• Myths about millennials
• Challenges leaders face
• Tips for leading millennials
• Benefits they bring

Learn how to get the best out of your team by investing your leadership time, focus and energy where it will make the biggest difference…

• Leadership capital – your time and energy
• Leader inputs and team member outputs
• The team leadership matrix
• Leading the 8 employee types
• Putting it to work

Learn how to achieve and maintain positive attendance at work.

• The impact on productivity?
• Holding a return to work interview
• Sensitively uncovering reasons for absence
• Spotting the early warning signs
• Skills practice

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

To be effective, any change needs to be led – or at the very least managed. Many organisations overly focus on the project/process management aspects of change. While this is an important factor – it is not the critical factor … people are!

Usually when change fails, it fails because managers have not taken into account the impact change has on the individuals concerned from a psychological perspective.

Learn how to plan and manage change successfully…

• Consider the realities of change in the workplace
• Recognise the key drivers of business change
• Practice applying your change management skills

• Appreciate how people typically react to change
• Recognise the essential do’s & don’ts for managing change

Learn how to hold effective and productive meetings.

• The meetings you’re involved in?
• Experiences of meetings
• The true cost of a meeting?
• Common meeting nightmares
• A.P.P.L.E. – planning effective meetings

Learn how to effectively manage the different people in your team.

• Key challenges in managing people?
• Performance and potential
• The stars, steadies, supporters and slackers
• How to get the best from your people
• Applying principles to your own team

Learn how to achieve results and deal with under-performance.

• Performance – what good looks like?
• The skill-will matrix
• 4 reasons for under-performance
• How to raise the performance issue
• The ‘set-up-to-fail’ syndrome

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

Mental health in the workplace is an area of increasing concern to organisations, and especially for the managers who are responsible for the welfare of their staff. It is estimated that in any one year, 1 in 4 people in the UK will experience some form of a diagnosable mental issue. Seeing as everyone has mental health and mental health issues are a normal part of life, this 90-minute bite size session addresses how Managers can understand some of the common issues, take a pro-active approach to managing mental health at work, and recognise when professional intervention may be required.

Learn how to promote and maintain positive mental health at work . . .

• Gain an Understanding of Mental Health
• Manage Mental Health in the Workplace
• Recognise Signs & Symptoms
• Understand How to Provide Support
• Knowing What to do if Someone has a Panic Attack
• Become Sensitive to Situations where Professional Intervention may be Required

Become a Certified Mental Health First-Aider 

Looking to take a proactive approach to dealing with mental health issues in the workplace? Want your staff to know how to identify the common symptoms and learn how to act upon them? Training your employees in mental health first aid, shows you value mental health as much as you do physical health. It is a proactive approach to managing mental health at work, that gives your employees the tools to feel more confident when dealing with this area.
This programme is CPD Accredited and awards 15 CPD Points.

This two day course qualifies you as a Mental Health First-Aider, giving you:

• An in-depth understanding of mental health and the factors that can affect wellbeing
• Practical skills to spot the triggers and signs of mental health issues
• Confidence to step in, reassure and support a person in distress
• Enhanced interpersonal skills such as non-judgemental listening
• Knowledge to help someone recover their health by guiding them to further support – whether that’s self-help resources, through their employer, the NHS, or a mix

This course can also be spread over a longer period of time making up 4 x 1/2 days training to better suit your organisations needs. 

Our 90 minute bite-size sessions are a great way to get quick practical tips and advice during your highly engaging and interactive virtual training. This CPD accredited session is worth 2 points.

A mentor serves as a role model who offers acceptance, confirmation, protection, and even friendship to the mentee. A mentor listens, observes, asks, counsels, coaches, challenges, and sponsors the mentee.

Mentoring is a relationship. It is also a journey. On this expedition are two people. One person (mentor) believes in the other’s talents and is committed to that person’s success. The

other (mentee) is willing and open to learning, and growing, and becoming the best they can.

Learn how to make the most of working in a mentoring partnership …

• Establish what successful mentoring looks like
• Plan for potential challenges that you may come across
• Be able to use the ‘Trust Equation’ to help you build trust right at the outset of your mentoring relationship
• Understand how you can consciously manage a positive impact on your mentee
• Consider the benefits of agreeing a mentoring charter
• Utilise some practical ideas to start your mentoring partnership off to a positive start

Learn how to spot the ‘monkeys’ and expand your discretionary time.

• Your management style and monkeys
• What is a ‘monkey’?
• Where your management time goes
• The 4 rules of monkey management
• Monkey spotting – becoming savvy

Learn how to create the conditions for your people to succeed.

• The last 10 days – motivation and you
• Your motivation formula?
• Key motivators at work
• 6 principles for motivating others
• Applying the principles to your team

Learn how to achieve great results by becoming a ‘brain-friendly’ neuro leader…

• Emotions in Leadership
• Five Core Emotional Needs
• Exploring the SCARF Model
• Tips for leading with Neuroscience
• Applying the key principles

Learn how to develop and implement effective plans.

• Planning – measure twice, cut once!
• Key stages in effective planning
• Useful planning tools and techniques
• Monitoring and contingency planning
• Planning exercise

Join us on a journey of virtual learning, collaboration and discovery.

Five days. Five sessions. A journey of bite-size virtual learning. Preparing managers for success.

The COVID-19 pandemic has driven dramatic and unparalleled change to workplaces globally. Employees and managers alike have experienced significant challenges in their established routines and traditional ways of working.

So far, the priority has been about responding to the crisis. As restrictions are slowly eased, organisations begin to look forward, and the next phase – recovery – now comes more clearly into focus. With uncertainty about effective treatments or vaccine on the near horizon, and the possibility of multiple waves of the pandemic, one thing is apparent. This will not be a typical recovery.

Much still remains uncertain as organisations regroup and position themselves for new realities. The unchartered road ahead, will undoubtedly test your skills as a manager and leader.

If you manage people, then this Virtual Recovery Week will support you along the road to success!

Each day we will spend a focused 60 minutes together to explore a different, but vital aspect of managing your people over the coming weeks and months.

Over the week, as our journey of learning unfolds, we will navigate some of the key challenges, collaborate and share ideas, tips and techniques. Join us!

MONDAY – BUILDING TRUST | TUESDAY – CHALLENGING CONVERSATIONS | WEDNESDAY – MOTIVATING OTHERS | THURSDAY – COACHING | FRIDAY – MENTAL HEALTH: A PROACTIVE APPROACH

Learn how to deliver productive informal review sessions.

• The benefits of ongoing 1-1 reviews
• Common manager mistakes
• The 3-step review structure
• Key reviewer skills
• Case studies – applying the skills

Learn how to conduct professional interviews and select the right person.

• The cost of getting it wrong?
• Ready – getting yourself prepared
• Set – structuring the interview
• Go – leading the discussion
• Assessing candidate performance

Learn how to identify and create powerful goals and objectives.

• Goal setting – benefits and myths
• Goals v objectives?
• Writing powerful objectives
• Applying techniques to your own team
• Manager’s role – support and challenge

Learn how to apply a structured approach to managing talent in your team…

• Defining talent
• 6 steps to talent management
• Potential and performance
• Strategies for talent management
• Tailoring development

Learn how to use the 3 secrets of effective management.

• One minute thought starters…
• Goal setting
• Catching people doing things right!
• Dealing with poor performance
• The ABC’s of management

Learn how to apply the key drivers and actively engage your people.

• Engagement – what and why?
• The 3 levels of engagement
• Rules of engagement for managers
• The 8C’s – the employee’s perspective
• Identifying practical actions

Learn how to become a more focused, organised and productive manager.

• The demands on your management time
• Assessment – how organised are you?
• 4 types of manager: focus/energy matrix
• Strengthening your current approach
• Techniques for success