No-one operates in isolation. To succeed in our work, we all need to get things done through or with other people, and this means communicating clearly. Clear communication is critical…
Every day we face decisions, from the trivial to extremely important. Too often, we simply go with our gut feeling and do what feels right. The problem with that approach…
Every leader needs a following! Good leaders are supported because people trust and respect them, not simply for the skills they possess. Leadership is about behaviour first ⊠skills second…
Our brains are masters at âfilling in the blanksâ. We see something, compare it to our store of past memories, reach a conclusion and then act on it. This pattern-recognising…
Time Boxing is one of the most effective time management techniques around. Itâs about fixing a time period to work on a task or group of tasks. Instead of working…
In these tough and challenging economic times, all businesses are seeking ways to grow their sales, be it from acquiring new customers or gaining additional sales from existing ones. However,…
Absence makes the heart grow fonderâ â well not in the business environment it doesnât! In todayâs stretched workplace, absence is still a major problem. The average employee clocks up…
Have you ever listened to a presentation that dealt with an interesting topic, yet you still had difficulty paying attention until the end? Have you ever lost your interest before…
Many people find it easy to be assertive in some situations, yet difficult in others. Similarly, some people find it difficult to be assertive with certain people (e.g. their boss…
Engaged employees care about the future of their company and are willing to invest the discretionary effort â beyond the call of duty â to see that the organisation succeeds.…
For many, starting a business begins with euphoria. Youâre free! Your own boss! Then, next thing you know, youâre trying to interpret the latest email bomb from disgruntled Client A…
Before jumping straight into solving a problem, we should step back and invest time and effort to improve our understanding of it. Einstein said that if heâd one hour to…