Creativedge Training & Development Ltd
Power House
Harrison Close
Milton Keynes
Buckinghamshire
MK5 8PA

Tel: +44 (0) 1908 232725
Email: info@creativedgetraining.co.uk

Supporting your organisation through the current climate

Perfect for the current climate, discover our range of interactive and engaging live virtual sessions.

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Problem Solving

Learn how to apply the techniques of effective problem solving.

  • The 5 different types of problem
  • Stages in effective problem solving
  • Problem solving techniques
  • Developing creative solutions
  • Case studies – skills practice

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Rapid Reading

Learn how to increase your reading speed and efficiency.

  • How fast do you read now?
  • Exploding a few reading myths!
  • Techniques to improve reading speed
  • Skimming and visual note-taking
  • Practice applying the techniques

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Skills for PA’s & Assistants

Learn how to develop the key skills for role effectiveness.

  • What makes an effective assistant?
  • Working with different managers’ styles
  • Managing your time and prioritising
  • Top tips for business writing
  • Communicate with confidence

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Skills for Receptionists

Learn how to develop the key skills for role effectiveness.

  • That all important first impression
  • Projecting the best self-image
  • The do’s and don’ts of listening
  • Asking the right questions
  • ABC technique – handling angry callers

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Succeed at Interviews

Learn how to create positive impact in the interviews you attend.

  • Top 10 interviewee mistakes to avoid
  • Preparation – getting yourself ready
  • First impressions – the opening 3 minutes
  • During – maintaining a positive impression
  • Skills practice

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The 80/20 Principle

Learn how to achieve extraordinary results without extraordinary effort.

  • The 80/20 phenomenon
  • Challenging conventional wisdom
  • Just one day per week?
  • Uncovering the vital few in the trivial many
  • Taking 80/20 action

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Time Management – 1

Learn how to effectively manage your time and priorities.

  • Time – the most valuable resource?
  • Self-analysis: 5P’s of time management
  • Handling common time stealers
  • Managing your priorities
  • Practical tips and techniques

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Assertiveness – 1

Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people

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Assertiveness – 2

Learn how to apply more techniques for personal assertiveness.

  • Negotiating assertively
  • Saying ‘No’ and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice

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Body Language

Learn how to read the key non-verbal signals in other people.

  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises

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